LINX Continuous Glucose Monitor
Smart, Continuous Glucose Tracking
The LINX Continuous Glucose Monitor is designed to provide ongoing insight into your glucose levels throughout the day, allowing you to better understand how your body responds to nutrition, activity and stress.
Unlike traditional testing methods, this wearable device continuously tracks glucose trends, giving you a more complete picture of your metabolic health over time.
Its compact and lightweight design ensures comfortable daily wear, making it a convenient solution for modern health monitoring.
Supporting Continuous Glucose Monitoring
Continuous glucose monitoring provides valuable insight into how your blood sugar levels fluctuate throughout the day, rather than relying on single-point measurements.
By observing trends and patterns, you can make more informed lifestyle and dietary decisions that support overall wellbeing.
The LINX system connects to a mobile application, allowing real-time tracking, alerts and easy access to your glucose data whenever needed.
Key Benefits of Continuous Glucose Monitor
• Provides real-time glucose insights
• Helps identify blood sugar trends
• Supports informed lifestyle decisions
• Reduces reliance on finger-prick testing
• Enables proactive health monitoring
• Easy to use and wear daily
Directions for Use
Use strictly according to the manufacturer’s directions. This product is intended for use under the guidance of a qualified healthcare practitioner.
Storage
Store in a cool, dry place away from direct sunlight.
Precautions
Children should use under adult supervision.
If symptoms persist or worsen, seek medical advice.
PLEASE REFER TO THE MANUFACTURER’S RETURN AND REPLACEMENT POLICY.
LinX CGM Returns & Replacement Policy
Returns & Replacement Policy for Faulty CGM Sensors and devices
This policy governs the conditions under which vouchers may be issued for faulty LinX CGM sensors. By submitting a faulty claim, you acknowledge and agree to the terms below.
If sensors were purchased from Homemed (Pty) Ltd on the LinX website: www.linxcgm.co.za
- Submit a faulty claim on the website in the ‘Get in Touch’ section.
- The voucher will automatically be generated and saved under your profile upon approval.
- Only one voucher may be redeemed per transaction.
If sensors were purchased from a healthcare professional, pharmacy, or wholesaler:
- The device user must register an account on the LinX website and report a faulty product in the ‘Get in Touch’ section.
- Once the claim is reviewed and approved, a voucher will automatically be generated, as per the policy below, and saved under the user’s profile.
- The voucher may be redeemed on any future purchases of LinX Sensors on the LinX website only.
- Only one voucher may be redeemed per transaction.
1. No Replacements Offered
We do not offer product replacements for faulty CGM sensors. In the event of an approved claim, a store voucher will be issued in accordance with this policy. This voucher:
- Is non-refundable, non-transferable, and not redeemable for cash;
- Is valid only for use on this store;
- Represents the sole and exclusive remedy for a faulty sensor.
2. Eligibility Criteria
Voucher claims will only be considered if:
- The sensor fault occurs within 14 days of insertion;
- A complete and accurate submission is received via our Faulty Product Report Form;
- The fault is due to a manufacturing or operational defect, and not user error, damage, tampering, or misuse.
3. Voucher Value
If a claim is approved, the value of the voucher issued will be proportional to the remaining number of days the sensor has left after failure, up to and including day 14, with the highest value issued for failures occurring shortly after insertion.
No voucher will be issued for any failure reported more than 14 days after the insertion date.
If sensors were purchased from Homemed (Pty) Ltd on the LinX website: www.linxcgm.co.za The voucher value will be proportional to the purchased price
If sensors were purchased from a healthcare professional, pharmacy, or wholesaler:
The voucher value will be proportional to the current purchase price on Homemed LinX website: www.linxcgm.co.za
4. Submission Requirements
To be eligible for review, the following must be submitted:
- Sensor serial number
- Insertion date and failure date
- Screenshot of a 24-hour sensor graph indicating the fault
- Sensor insertion site
- Description of the issue encountered
- Consent to the processing of your personal data for investigation purposes
Claims must be submitted within 7 days of the failure date. Late or incomplete submissions will not be considered.
5. Exclusions
This policy does not cover:
- Improper insertion or handling
- Expired, damaged, or tampered products
- Sensors used beyond their recommended wear period
- Any issues not demonstrably related to the sensor device itself
6. Limitation of Liability
To the maximum extent permitted by applicable law:
- Our liability is strictly limited to the value of the voucher issued;
- We are not liable for indirect, incidental, or consequential damages, including any health impacts, loss of data, or loss of opportunity;
- Nothing in this policy limits any rights you may have under South African consumer protection law.
7. Governing Law
This policy shall be governed by and construed in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act, 2008, without prejudice to any mandatory protections afforded to consumers.
